Let customers track every order under your brand
Every order gets its own tracking and Q&A page, with your store name, logo and colors, in the customer's language. Buyers follow their order step by step, ask you questions and send personalization requests such as a name or text right from the page.
- Order received
- Printed and passed quality check
- Shipped · USPS
- Delivered
"Where is my order?" messages
In the first days after ordering, customers want to know where their package is. The tracking number is in one place, the store in another, and questions pile up in your inbox. Answering each one takes time, and when replies are slow, customers get anxious and bad reviews follow. The tracking page lets customers answer that question themselves.
- The same question comes in every day
- Tracking numbers reach customers in different places
- Slow replies invite bad reviews
When will my order ship?Etsy buyer · 2 min agoSame question
Where is my order, is there a tracking number?Etsy buyer · 18 min agoSame question
When does it ship?Etsy buyer · 1 hr agoSame question
When will my package arrive?Etsy buyer · 3 hr agoSame question
From order to delivery
- 1An order comes in
Orders from your connected stores are collected in the dashboard.
- 2A tracking page is created
A tracking page is prepared for the order, with its own unguessable link.
- 3The tracking number is added
Once the order ships, the tracking number appears on the page.
- 4The customer follows along
Your customer sees which stage the order is at, in their own language.
- 5Questions and requests come to you
Buyers ask questions or send personalization requests such as a name, text or color note from the page. Everything lands in your Custombull dashboard, and you reply from there.
Your store, your colors
The tracking page looks like your store's page, not Custombull's. It shows your store name, logo and colors. Customers remember who they bought from and come back to you next time.
- Your store name, logo and colors
- In the customer's language
- Questions and personalization requests on the same page
Name, text, color notes: requests attached to the order
With personalized products, buyers often want to add a name, date or text. These requests end up scattered across marketplace messages, email and notes. With the tracking page, buyers send their request straight from their own order's page, and you see it in the dashboard and reply. No more guessing which request belongs to which order.
- Name, text, date, color note
- Requests arrive attached to the order
- You reply from the dashboard
Customers only see what they need to see
Every order's link is unique and can't be guessed. No one else can reach your order.
Your product cost isn't shown on the tracking page.
Internal notes you add to the order aren't visible to the customer.
The shipping address isn't displayed on the tracking page.
One package for the same customer
If a customer orders a cat shirt and then, the next day, a sweatshirt with the same design, it ships in one package instead of two. A neater delivery for your customer, simpler tracking for you.
Tracking by hand vs. Custombull
| Tracking by hand | Custombull | |
|---|---|---|
| Tracking number | Sent to each customer separately | Shown on the tracking page |
| Look | The carrier's page | Your store name, logo and colors |
| Language | One language | In the customer's language |
| Questions | Come from different places | Collected in your dashboard |
| Personalization requests | Scattered across messages and notes | Sent from the tracking page, attached to the order |
| Orders from the same customer | Separate packages | One package |
The same care for customers on every channel
The tracking page doesn't belong to a single store. It's created for every order from your connected channels.
A branded tracking page for your Etsy orders.
AmazonYour Amazon orders in the same dashboard as your other channels.
ShopifyTracking under your own brand for your own store's customers.
eBayYour eBay orders get the same tracking setup.
Customer messagesQuestions from the tracking page, alongside your other messages.
The tracking page is in every plan
| Free | Bronze | Gold | |
|---|---|---|---|
| Monthly price | $0 | $29.99 | $99.99 |
| Tracking page | Yes | Yes | Yes |
| Printing, packing, shipping | Yes | Yes | Yes |
| Quality guarantee and no-questions-asked refunds | Yes | Yes | Yes |
No credit card required. Cancel anytime.
If something's wrong when the package arrives
Custombull checks and guarantees the quality of every product.
If a faulty product reaches your customer, you get a refund with no questions asked, or a free reprint.
Just report the issue with a photo from the order screen.
Figures come from Custombull system records, September 2026.
Frequently asked questions
Does the tracking page cost extra?
No. The tracking page is included in the Free plan too.
How does my customer reach the tracking page?
Each order gets its own link. You share that link with your customer.
What language is it shown in?
The tracking page is shown in the customer's language.
Can my customer see my costs or internal notes?
No. Costs, the address and internal notes aren't shown on the tracking page.
Where do I see questions my customer writes?
Questions and personalization requests sent from the tracking page come to your Custombull dashboard; you reply from there.
Can my customer request personalization such as a name or text?
Yes. Buyers send personalization requests such as a name, text or color note from the tracking page. The request lands in your dashboard attached to the order.
How quickly do orders ship?
Over the last 60 days, half of all orders shipped in under 2.8 days (median, from order to shipment).
Do two orders from the same customer ship separately?
No. Orders from the same customer are combined and ship in one package.
A branded tracking page for every order
Start on the Free plan and see it with your first order.
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