How can we help?
If you have an account, the fastest way is the support section inside your dashboard. If you don't have an account yet, email us.
What are you writing about?
For questions about your orders, store connections or account, log in to your dashboard and write to us from the support section. If you can't access your account, email info@custombull.com.
Sales and plansIf you want to ask which plan fits you best, email info@custombull.com. You can also take a look at the pricing page first.
Producer applicationIf you run a print shop in the US and want to join the Custombull network, fill out the application form.
Partner programIf you're an educator, content creator or agency, take a look at our partner program.
info@custombull.com
When you write to us, use the email address on your account. If it's about an order, include the order number; if an item has a print defect, attach a photo. That way we won't need to ask again.
- Write from the email address on your account
- Include the order number
- Attach a photo for print defects
How do I report a defective item?
Custombull checks and guarantees the quality of every item. You report defective items from the order screen, without waiting on email.
- 1Open the order
Go to the order's screen in your dashboard.
- 2Add a photo
Attach the photo of the defective item you received from your customer.
- 3Choose your option
You get a no-questions-asked refund or the item is reprinted for free.
About contacting us
How do I get support inside the dashboard?
Log in to your dashboard and write to us from the support section. Your question arrives with your account details, so our team can see your order and store when replying.
What should I do if a print arrives defective?
Report it with a photo from the order screen. You get a no-questions-asked refund or the item is reprinted for free.
What language is the dashboard in?
English, Turkish, German, Spanish and French. The text that goes into your listings is written in your buyers' language.
I can't log in to my account. What should I do?
Email info@custombull.com from the email address registered to your account.
Where can I learn how the system works?
The Academy inside the dashboard has 12 modules and 41 lessons. Most questions are answered there step by step.
Integrated platforms and legal information
The names and logos of Etsy, eBay, Shopify and other platforms are trademarks of their respective owners. Custombull is not endorsed by these companies.
Privacy and data requestsFor requests about your personal data, email hello@custombull.com. Your rights are described in detail in our privacy policy.
Legal centerTerms of use, cookie policy, the KVKK privacy notice, and our refund and quality guarantee policy, all in one place.
Don't have an account yet?
Create a free account; you can also ask your questions from inside the dashboard.
Start for free