Faster, more organized replies to Etsy messages
See messages right inside the order, pull up the design on the same screen and stop jumping between pages. Custombull drafts a reply suggestion for every message based on the order; you read it, edit it and send it.
Writing the same answer from scratch every day
"How does the sizing run?", "When will my order arrive?", "Can I change the color?" Most messages are similar, but each one needs a thoughtful reply. In busy season, messages pile up and replies slow down, and slow replies hurt both sales and reviews.
- The same questions, answered from scratch every time
- Switching between tabs to look up order details
- Delays in busy season
When will my order ship?Etsy buyer · 2 min agoSame question
Where is my order, is there a tracking number?Etsy buyer · 18 min agoSame question
When does it ship?Etsy buyer · 1 hr agoSame question
When will my package arrive?Etsy buyer · 3 hr agoSame question
From message to reply
- 1A message comes in
A customer message sent on Etsy also shows up in Custombull.
- 2A suggestion is drafted
AI reads the message and writes a reply suggestion based on the order.
- 3Add an image if needed
Attach an image such as a design preview or mockup to the message.
- 4You decide
Send the suggestion as is, edit it or write your own reply.
A reply suggestion, ready before you type
When you open a message, the reply suggestion is already there. Read it and send it if it fits, or change a few words if it doesn't. You keep your own voice; AI only prepares the draft.
- Your Etsy messages in the dashboard
- A reply suggestion for every message
- You edit before sending
Stop getting lost between pages
When you open an order, your Etsy conversation with that buyer is right there. No searching in another tab.
When you open a conversation, the buyer's orders appear in a side panel: product, variation, personalization and shipping status.
Open the order's design and preview from the same screen and attach it to the message as an image if needed.
Leave a private note on any order; the same note shows in the order list and on the conversation screen.
Tools that make messaging easier
Send your customer images such as design previews or mockups by message.
See and use reply suggestions without leaving Etsy's own message screen.
Questions buyers write on the tracking page, and personalization requests such as a name or text, come to your dashboard too.
Team membersHand messages off to a customer service rep who works without seeing your costs.
The most common messages
A reply suggestion based on product details is drafted, and you can attach a size chart image.
Send your customer the tracking page link; the shipping status is shown there.
Send the design preview in a message with an image.
Report the issue with a photo from the order screen; you get a refund with no questions asked, or the product is reprinted for free.
Replying by hand vs. Custombull
| Replying by hand | Custombull | |
|---|---|---|
| Reply | Written from scratch every time | A suggestion arrives ready and you edit it |
| Order details | Looked up in another tab | Next to the message, inside the order |
| Design file | Searched for in folders | Opened from the order and attached to the message |
| Sending images | Extra hassle | Messages with images |
| On the Etsy screen | Copy and paste | Directly, with the Chrome extension |
| Decision to send | Yours | Still yours |
Where messages come from
Your Etsy messages are read and reply suggestions are drafted. The Chrome extension works on the Etsy screen.
Tracking pageQuestions and personalization requests written on the tracking page, for orders from all connected channels, come to your dashboard.
Marketplace sellersOne dashboard for sellers on multiple marketplaces.
Which plans include it
| Free | Bronze | Gold | |
|---|---|---|---|
| Monthly price | $0 | $29.99 | $99.99 |
| AI tools | No | Yes | Yes |
| Questions from the tracking page | Yes | Yes | Yes |
| Monthly bonus credits | No | 100 | 400 |
No credit card required. Cancel anytime.
Figures come from Custombull system records, September 2026.
Frequently asked questions
Are messages sent automatically on my behalf?
No. A reply suggestion is drafted; the decision to send is yours.
Can I change the suggestion?
Yes. You can send it as is, edit it or write a completely different reply.
What does the Chrome extension do?
It gives you access to reply suggestions while you're on Etsy's own message screen, so you don't have to switch tabs.
Can I add images to messages?
Yes. You can send images such as design previews or mockups by message.
Are questions from the tracking page here too?
Yes. Questions and personalization requests your customer writes on the tracking page also come to your Custombull dashboard, and you reply from there.
Can someone on my team answer messages?
Yes. Give a team member permission and they can handle messages without seeing your cost and finance information.
Get your inbox under control
Connect your Etsy store and see your first reply suggestion.
Create an account